About Rug Care
Taking care of your vintage rug will help to extend its life. We recommend the general care instructions for your rugs, however specific care instructions differ based on the construction and materials of your rug, and can be found on the product page. You should always defer to these instructions when taking care of your rug.
Most rugs can be vacuumed.
Use the lowest setting.
Avoid pulling out fibers that appear from the top of the rug. Instead, take a scissor and cut them as close to the surface as possible.
Immediately clean up spills by blotting the area with a white cloth and avoid rubbing, which may push a stain deeper into the rug.
Rotate your rug regularly to make sure wear and tear is even.
Do your best to avoid exposing your rugs to continuous and direct sunlight as this will cause the rug’s colors to fade over time.
If your rug is in need of a deep cleaning, we recommend a professional cleaning service. Always check with your cleaning service to ensure harsh chemicals are not used.
It is best to clean spills from your rug as soon as they happen in order to avoid any staining or permanent rug damage. Use a clean, white cloth, and avoid rubbing the stain so you do not allow it to sink in more deeply. For a deeper clean a professional cleaning service is your best bet. Keep in mind that specific care instructions differ based on the construction and materials of your rug, and can be found on the product page of your rug. You should always defer to these instructions when taking care of your rug.
Measurements may differ slightly due to hand-made nature of Ege Rug.
Yes. The colors of rugs on the Ege Rug website are accurate, but keep in mind that some variations in colors may occur. In addition, the colors you see can be impacted by different desktop/mobile screen resolutions, so we recommend turning off any settings that may impact brightness. Turn brightness up to see true color of the rug. Additionally, there is always the chance that there will be slight variations in color as each rug is uniquely made with the natural dying process.
Payments & Shipping
If you’d like to return your Ege rug, contact our customer support team to begin the process. We are available via email, web chat, or phone 7 days a week, 6am-9pm PST.
Rug weights will vary significantly across sizes and constructions. Some rugs such as flat weave or low-pile rugs will be naturally lighter-weight. Others with thick pile heights will weigh more. You can ask for the exact weight of the rug.
With the possibility of fast shipping, it usually reaches the whole world in 1-5 days. 1-3 days if the U.S.A.